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  1. jenel

    Getting 403 Error

    I talked with Verizon and Comcast and they have added security measures to stop Cyber Security Hacking to customers to keep it safe. By using the phone as a HOTSPOT to register bypasses that.
  2. jenel

    Getting 403 Error

    I just love it when I get messages like this one. It makes it almost worth putting up with the "ugly" ones .... "Thanks to Jenel, my wrapcandy is back up and running!! She is amazing! Thank you again Mary Ellen" @maryel831 .... You are so very welcome
  3. jenel

    Getting 403 Error

    I talked with Verizon and Comcast and they have added security measures to stop Cyber Security Hacking to customers to keep it safe. By using the phone as a HOTSPOT to register bypasses that. Remember, you only need the Internet to register the program, not use the program. I design all the...
  4. jenel

    Getting 403 Error

    Proud to say that after troubleshooting with 2 more people getting the 403 error, we got them back on with wrapcandy and they are on their way to enjoying it again! Using the cell phone to register and not the computer works! Remember, you only need the Internet to register the program, not...
  5. jenel

    Getting 403 Error

    In settings go to connections and scroll until you see Mobile Hotspot and Tethering or something similar to those words and turn it on. Then on your computer, you look for the name of your phone and click connect. You may have to set it up. Leave the Wi-Fi- on. Once you have the program...
  6. jenel

    Getting 403 Error

    After a lot of troubleshooting with a member.... this was the issue "Something on our local network was blocking the program. We tried connecting through our cell phone and it worked." It may be worth a try for some who get the 403 error. UPDATE: This seems to be the typical case with...
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