Solved NEED HELP!!! Can't log into my program!!

I am so frustrated! I am a lifetime member and love wrap candy. Every year around this time when I go to log into my wrap candy program on the right hand side it says register. I type in my username and password and it doesn't work. I come to the website and my username and password work here but not for my actual program. Last year someone provided me assistance and what worked last year does not work now. Please help!!!! This always seems to happen when I am in the middle of a project with a deadline :(
Thanks so much in advance!
Danette
 
Can anyone please help? I've tried doing a support ticket Monday and haven't received any response. So desperately need my program to work!
 

latitude

Staff member
Moderator
Lifetime Elite
Wrapcandy Pro
Elite Member
Not any help here but Roberta was probably the one that helped you last year and she does check in here. I know she will try to help, but a lot has changed since last year.
 
Thanks! I'm hitting the panic zone at this point! I believe it was Roberta that helped me last year. She was awesome! I didn't realize there had been a lot of changes. I know that I still haven't received any help or response from the support requests. Does this mean there's a chance that my program won't be useable anymore??
 

roberta

Staff member
Moderator
Lifetime Elite
Wrapcandy Pro
Elite Member
I replied to your private message, so hopefully that will help by going through the main website instead of going here through the forum. I will keep up on it too, and let you know as soon as I can.

No it doesn't mean that it won't be useable anymore. There are a few folks who have needed to get it re-registered. Once they put in the helpdesk ticket through the main website, they got help from Ryan pretty quickly and got it going again. Since Ryan has things going again, it should stay working and not go down again in a year.
 

latitude

Staff member
Moderator
Lifetime Elite
Wrapcandy Pro
Elite Member
I replied to your private message, so hopefully that will help by going through the main website instead of going here through the forum. I will keep up on it too, and let you know as soon as I can.

No it doesn't mean that it won't be useable anymore. There are a few folks who have needed to get it re-registered. Once they put in the helpdesk ticket through the main website, they got help from Ryan pretty quickly and got it going again. Since Ryan has things going again, it should stay working and not go down again in a year.
Thanks for coming to her rescue Bobbi. As always, you are there when help is needed:)
 

roberta

Staff member
Moderator
Lifetime Elite
Wrapcandy Pro
Elite Member
Aww, thank you. I'm working on it still, and hoping to come to her rescue! Keep your fingers crossed. :)
 
Similar threads
Thread starter Title Forum Replies Date
Z Need help - cannot register Wrapcandy on my new computer (Windows 10) Wrapcandy Support Forum 23
A I need help. When I want to text something a crazy shape comes up with my words in the middle. I can't get rid of it. Please help. Wrapcandy Support Forum 7
N Need Help With The Program Wrapcandy Support Forum 33
J Solved need advice (help) Meet and Greet 8
Y Need Help with my Business Name Wrapcandy Support Forum 7
J Need help with understanding my active subscriptions Wrapcandy Support Forum 3
B ISO HELP!! Bought New Computer Need to Redownload software. ISO ~ In Search Of What Members Can Help You Find 55
J I need some help please Pro Forum 3
wishfulthinker Where is everyone - We need You - Wrapcandy Needs YOU General Questions and Answers 51
S Pictures on mini's coming out blury..help please? Wrapcandy Support Forum 25
P Help please Inches Wrapcandy Support Forum 3
M HELP! My WrapCandy crashed Wrapcandy Support Forum 3
S Help General Questions and Answers 4
A Needing help with erasing middle of object please ISO ~ In Search Of What Members Can Help You Find 4
S Help with Welding Text Pro Forum 2
P Can,t remove DEMO mode HELP! Wrapcandy Support Forum 1
T Pillow Template Help putting together please Pro Forum 5
S Can you all help me with a logo? ISO ~ In Search Of What Members Can Help You Find 8
L Please help my wrapcandy is down Wrapcandy Support Forum 8
K RYAN!! HELP!! PARAMETER NOT VALID ERROR Wrapcandy Support Forum 11
C help please ISO ~ In Search Of What Members Can Help You Find 2
C PLEASE HELP Pro Forum 4
S ISO HELP! Pro Forum 2
roberta A Hello & Some Forum Help/Suggestions Meet and Greet 2

Similar threads

Top