Hi, I am having the same issue
![Frown :( :(](data:image/gif;base64,R0lGODlhAQABAIAAAAAAAP///yH5BAEAAAAALAAAAAABAAEAAAIBRAA7)
I emailed someone about two weeks ago because my laptop didn't crash but it's like a dinosaur one suuuuuuper slow!!!! Like it still uses windows 7 that no longer exist or is not operable with many apps unfortunately. My husband bought me a new one laptop and I tried using wrapcandy but it says i'm not registered and although I'm entering the correct username and password I think it gives me an error message stating "Registration failed, Your status is pending. You cannot register this product. Last time when my computer did crash I had emailed Ryan because I had purchased a lifetime subscription some time ago I think back in 2010. He was able to help me back then, unfortunately i did reach out again and still have not heard anything back. Can someone please help?
Note: I'm still able to use on my dinosaur laptop it's just so slow and keeps freezing on me I want to throw the darn thing lol Would like to be able to use on my new one if possible.